Ingleby House Apartments - Terms and Conditions - 25 October 23
Advance Bookings
Our minimum advance booking for all our apartments is two nights. This excludes Bank Holidays which are three nights and Christmas and New Year four nights. Deposits required on booking:
Arrival and Departure
Access to the apartment on the day of arrival is from 4pm onwards. However, please speak with us as access can sometimes be earlier. As the hosts are not always on site, please let us know what time you will be arriving so we can welcome you. We ask that the apartment (and the parking space if reserved) are vacated by 10.00am
Payment
Deposits and balance payments can be paid by BACS, details will be provided at the time of booking.
Travel Insurance
We recognise that travel insurance to cover epidemics and pandemics may be difficult or impossible to obtain. We do however, strongly recommend that you take out cancellation insurance to cover as many eventualities as possible.
If You Cancel Your Booking
If you need to cancel your booking, please contact us straight away.
If you have paid for the apartment in full and we are able to rebook the accommodation for the same period, we will refund payment received from you less agency and/or admin fees. This balance will also be the transfer value.
Transfer Of Bookings
Should you need to transfer your booking, the transfer value will be dictated by either outcome of those outlined in the above section titled If You Cancel Your Booking. Please note that any transfer of booking needs to be completed within 12 months of the original stay. No refund will be given on any transferred booking.
If We Cancel Your Booking
In the unlikely event we need to cancel your booking due to an unforeseen circumstance, any deposits or balance payments made by you will be returned to you in full.
Government Lockdowns
In the event that you have paid any money towards a holiday that is effected by further national lockdown restrictions, we will look to transfer your stay to new dates within 12 months of the holiday that you have missed. The transfer value will be at the full amount you have paid.
Rubbish
Please dispose of all rubbish at the end of your stay. If you walk past the chip shop in the dock, you’ll see some cream garages, just behind that are some Council disposal bins for both general and recycling.
Candles / Smoking
No candles (including tea lights) or smoking is allowed in any part of Ingleby House and apartments. There are also sensitive smoke and fire detectors on the premises which would be activated.
Electrical Decorations
No decorations which require mains electrical are allowed in any of the apartments, this is due to all our equipment being PAT tested.
Pets
No pets are allowed in any apartment or in any part of Ingleby House. Please note that you will be asked to leave if you are found to have pets with you.
Children
All apartments are strictly for two adults only. We are unable to accommodate children.
Breakages
We understand things happen. We ask that you please tell us if anything gets damaged or broken so we can replace or repair for either yourself or the next guests coming. We promise not to tell you off!
Forgotten Items
There is a minimum charge of £20 to cover our personal time, product packaging and travel time incurred in returning an item via Royal Mail or another courier. Should the item be valuable additional charges may be required. Returns of any item is at your own risk, by booking your stay with us these terms are deemed to be accepted by you. Please note, we will only hold found items for 7 days.
External Noise
Robin Hoods Bay is working village, as well as a tourist destination. As such, we are unable to control external noise such as parties, music, or people generally being loud.
Christmas
We do not allow Christmas trees which are either plastic or real.
Advance Bookings
Our minimum advance booking for all our apartments is two nights. This excludes Bank Holidays which are three nights and Christmas and New Year four nights. Deposits required on booking:
- Annex and Studio - £100
- The View - £200
Arrival and Departure
Access to the apartment on the day of arrival is from 4pm onwards. However, please speak with us as access can sometimes be earlier. As the hosts are not always on site, please let us know what time you will be arriving so we can welcome you. We ask that the apartment (and the parking space if reserved) are vacated by 10.00am
Payment
Deposits and balance payments can be paid by BACS, details will be provided at the time of booking.
Travel Insurance
We recognise that travel insurance to cover epidemics and pandemics may be difficult or impossible to obtain. We do however, strongly recommend that you take out cancellation insurance to cover as many eventualities as possible.
If You Cancel Your Booking
If you need to cancel your booking, please contact us straight away.
- Unable To Rebook: If you have paid either a deposit, or for the apartment in full, and we are unable to rebook the accommodation, there will be no refund or transfer value.
- Rebooked For Shorter Period Stay: If you have paid a deposit only and we are able to rebook the accommodation, but the stay is shorter than your original booking, your deposit will be retained. Please note that there is no transfer value. If you have paid for the apartment in full and we are able to rebook the accommodation, but the stay is shorter than your original booking, then we will deduct the new stay value from the original booking value, less agency and/or admin fees. This sum will also be the transfer value.
- Rebooked For Same Period Stay: If you have paid a deposit only and we are able to rebook the accommodation for the same period, we will refund the deposit minus any agency/admin fees.
If you have paid for the apartment in full and we are able to rebook the accommodation for the same period, we will refund payment received from you less agency and/or admin fees. This balance will also be the transfer value.
Transfer Of Bookings
Should you need to transfer your booking, the transfer value will be dictated by either outcome of those outlined in the above section titled If You Cancel Your Booking. Please note that any transfer of booking needs to be completed within 12 months of the original stay. No refund will be given on any transferred booking.
If We Cancel Your Booking
In the unlikely event we need to cancel your booking due to an unforeseen circumstance, any deposits or balance payments made by you will be returned to you in full.
Government Lockdowns
In the event that you have paid any money towards a holiday that is effected by further national lockdown restrictions, we will look to transfer your stay to new dates within 12 months of the holiday that you have missed. The transfer value will be at the full amount you have paid.
Rubbish
Please dispose of all rubbish at the end of your stay. If you walk past the chip shop in the dock, you’ll see some cream garages, just behind that are some Council disposal bins for both general and recycling.
Candles / Smoking
No candles (including tea lights) or smoking is allowed in any part of Ingleby House and apartments. There are also sensitive smoke and fire detectors on the premises which would be activated.
Electrical Decorations
No decorations which require mains electrical are allowed in any of the apartments, this is due to all our equipment being PAT tested.
Pets
No pets are allowed in any apartment or in any part of Ingleby House. Please note that you will be asked to leave if you are found to have pets with you.
Children
All apartments are strictly for two adults only. We are unable to accommodate children.
Breakages
We understand things happen. We ask that you please tell us if anything gets damaged or broken so we can replace or repair for either yourself or the next guests coming. We promise not to tell you off!
Forgotten Items
There is a minimum charge of £20 to cover our personal time, product packaging and travel time incurred in returning an item via Royal Mail or another courier. Should the item be valuable additional charges may be required. Returns of any item is at your own risk, by booking your stay with us these terms are deemed to be accepted by you. Please note, we will only hold found items for 7 days.
External Noise
Robin Hoods Bay is working village, as well as a tourist destination. As such, we are unable to control external noise such as parties, music, or people generally being loud.
Christmas
We do not allow Christmas trees which are either plastic or real.
